Help and information
FAQ
Do you restock sold-out pieces?
VINV works in limited runs. Availability is confirmed product by product; when a restock is possible, the production lead time is generally 4 to 5 weeks.
How do I choose my size?
Sizes run from XS to XXL, in a unisex cut. Every product page has a size guide with flat measurements in centimetres.
Can I change or cancel my order?
Write to us at info@vinv-clothing.com as soon as possible, with your order number. Once the order has shipped, it can no longer be changed.
How do returns work?
You have 14 days after delivery to withdraw, then 14 days to send the item back. Return shipping is at your expense. The full detail is on the returns page.
Do you sell wholesale (B2B)?
Yes. The current terms and the retailer request form are on the wholesale page.
Shipping and delivery
Worldwide shipping, except countries and regions under export restrictions: €10 per order, included from €90 of purchases (amount counted after discounts). The exact amount is shown in the cart, before any payment.
Delivery information and applicable lead times are provided when you place your order.
Depending on the delivery country, import duties or taxes may be charged on receipt. They are not included in the shipping cost.
Which payment methods do you accept?
Online card payment, processed by Stripe, is being set up. In the meantime, write to us to complete an order. No card data is stored by the shop.
A question that is not here? Write to info@vinv-clothing.com or reach us on WhatsApp.
