VINV Clothing — Support
Help &Info.
Everything you need to know about orders, shipping, returns and how we work.
01
Shipping & Delivery
All orders are processed within 1–3 business days. Once your order is confirmed, you'll receive a tracking link as soon as it ships. During peak drops, processing times may be slightly longer — we'll keep you posted.
We offer worldwide shipping with different options at checkout. Standard delivery takes 5–10 business days, while express options may be available depending on your location. Free shipping on orders over $90.
Once your order ships, you'll get an email with a tracking number to follow your package. If you have any issues, contact us at info@vinv-clothing.com — we respond within 24–48h.
02
Returns & Refunds
You have 14 days from the delivery date to return your order. Items must be unworn, unwashed, and in original condition with tags attached. Sale items and limited drops may not be eligible for return.
Contact us at info@vinv-clothing.com with your order number and reason for return. We'll guide you through the process. Return shipping costs are at your charge unless the item is defective or incorrect.
Once we receive and inspect your return, your refund will be processed within 5–7 business days to your original payment method. You'll receive a confirmation email once it's done.
03
FAQ
No. That's the core rule of VINV — no restocks, ever. When a drop is gone, it's gone. This isn't a marketing trick, it's how we work. Follow us on Instagram to stay notified about new drops.
Each product page includes a size guide. Our pieces are generally unisex and run true to size. If you're between sizes, we recommend sizing up for a more relaxed streetwear fit. Contact us if you need specific measurements.
Orders can be modified or cancelled within 24 hours of placing them. After that, the order enters processing and cannot be changed. Contact us immediately at info@vinv-clothing.com if you need to make changes.
Yes — we work with curated retailers who understand the culture. Minimum order starts at 5 pieces. Visit our Wholesale page for pricing tiers and to apply.
We accept all major credit cards, PayPal, and other payment methods available at checkout depending on your region. All transactions are secured and encrypted.
Still need help?
We respond within 24–48 hours. You can also reach us on WhatsApp for faster replies.
// VINV Clothing — Help & Info //
info@vinv-clothing.com